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Dr. Williams received his B.A. in psychology in 1980 and his Ph.D. in counseling in 1986 from the University of Texas, beginning his focus upon trauma recovery during his internship at the Temple VA. He worked for a rural MHMR for a year before moving on to a private outpatient clinic, where he subcontracted with Child Protective Services for 4.5 years. He also assessed adolescents and adults accused of child abuse for the court system and worked with victims and perpetrators of abuse in group, family and individual psychotherapy.

He was co-creator, clinical director and lead therapist for the Hays County Women's Center's Sexual Abuse Family Treatment project for 18 months, continuing after he left the private clinic to start a private practice specializing in trauma recovery. Dr. Williams became increasingly involved with a local trauma recovery and addictions residential treatment center for adults, first as consulting psychologist and then as clinical director. He also served as a child abuse group therapist through the Pebble Project in Austin.

In 1992, Dr. Williams joined the Federal Bureau of Prisons, working with female inmates with addictions and trauma for 15+ years. His last 7+ years with the women's prison were spent proposing, creating and serving as coordinator of Trauma Treatment Programs. The success of the program he created resulted in his being named the Psychologist of the Year for the Bureau of Prisons.

Dr. Williams also hired a consultant to train staff and set up a neurofeedback training component. Neurofeedback services were then offered to several dozen inmates over a period of 2-3 years. No inmates completing this component are known to have returned to prison.

Dr. Williams then worked primarily in trauma recovery for the VA and US Army for a total of 11 additional years before retiring in November of 2018. Approximately 44,000 of Dr. Williams' 50,000+ total hours of clinical experience have been with trauma and its treatment.

Dr. Williams has completed over 1,525 hours of continuing education and has given another 27 local- to international-level presentations in suicide prevention, attachment, hypnotherapy and trauma recovery. He has mentored and supervised approximately 30 students and postdoctoral psychologists throughout his career, primarily focusing upon trauma treatment.

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Throughout life, people generally have a few core experiences that shape who they are and how they deal with what life throws at them. For Dr. Norman, one such core was being raised in the world of educators. Both of his parents were school teachers, and he was exposed to a wealth of knowledge that he was both encouraged and expected to explore and absorb.

One genre of book that Dr. Norman read early in life (and had read to him), were the works of Jules Verne and H.G. Wells. Such science fiction greats, which he thinks of as science fact greats as many of their works would prove true, led him to a love of the sciences. A natural outgrowth of these sciences was medicine, to which he found himself attracted as he grew older.

In college, Dr. Norman was introduced to the social sciences, which ultimately led him to dual degrees in psychology and biology. After deciding to take on psychiatry as a profession, he went on to medical school and residency in that field. However, after years of working in standard clinics, he began to be exposed to telemedicine. To him, given the mobility of our society, the desire to stay with a clinician with whom you have a good working relationship, and the ease with which medicine can be imported into our own homes for convenience, made telemedicine seem like an inevitable progression. Deciding to move in that direction himself, he is now a telepsychiatrist.